SHIPPING Policy

Shipping Guide:

Up to 500g - Samples and small orders usually below $500 or size permitting are shipped in a 500g satchel bag Express Post Australia Post.

up to 3kg - Orders between $500 and $2000 or size permitting are shipped in a 3kg satchel bag Express Post Australia Post.

Over 3kg - Orders that are not suitable for a 500gram Express Post satchel bag, or a 3kg satchel bag - will be shipped by TNT courier to a street address. A signature will be required.

Once your order is packed, weight confirmed, and dimensions finalized a Final Shipping charge can be obtained. The Gap between this amount and your paid freight will be communicated to you prior to dispatch.

 

Lost Parcel Policy:

Please understand Eternity Designs International Pty Ltd does not issue partial or full refunds if a parcel is missing or Lost during shipping. We will supply you a pacel tracking number and dispatch date. Please contact the carrier to investigate your parcels whereabouts.

Damaged Goods:

If you would like to have your parcel insured, please notify us in advance (charges apply). Eternity Designs International Pty Ltd accepts no responsibility for the handling of your order by third party Courier Companies.

This includes:

Damage to boxes.
Missing Stock as a result of box damage.
Non Delivery.
Late Delivery.

If your goods appear tampered or damaged on arrival we recommend you take a photograph for evidence prior to opening the shipment to assist your complaint to the Courier Company responsible.

Kindly email a copy to us so we can monitor the service delivery of our business affiliates.

Shipping International Surcharge

Please also note a 10% international Shipping handling charge is added to your cart order (it appears as a 10% GST charge, however it is not a tax, it is a handling charge that covers all documentation and extra packaging required for Non-Australian orders).

Temperatures and Dispatch

Order dispatch may be delayed in the event of "extreme" weather conditions to preserve the condition of the natural and mineral cosmetics within your consignment.