Returns

Returns - Strictly within 7 days of delivery only
Returns - Strictly within 7 days of delivery only
Returns - Strictly within 7 days of delivery only

Any item with a clients logo, stamp, sticker or label on it can not be returned for credits.

A return will only be part credited or fully credited by the issuance of a Gift Voucher of the return value.

If cosmetics are returned in with scratches or damage due to poor packing by you - you will not be granted a credit and the goods will be shipped back to you C.OD Freight. No Exceptions. Under such circumstances we reserve the right to discontinue supply to you in future.

To commence a Return:

1. Email info@mineralmakeup.com.au immediately (within 7 days of delivery) notifying them of your request.
2. If it is outside 7 days - you will not be granted a Return ID number no matter what the circumstances. No Exceptions
3. Assuming it is within 7 days from receiving your order - a return ID will be allocated to you.
4. Once items are inspected by staff and our formulation team, you will be notified if a full or partial credit voucher will be issued to you.

We will not accept a return by mail until a Return ID Code has been given to you. Please put this code on the box that is being returned.

 

Refunds & Credits

Cancellations

Orders cancelled within 24 hours of placement will receive a full refund. For all other orders the following will apply. All Cancellation based refunds (pre -sale) refunds will fall under the Cancellation Policy - and those charges will apply.

Returns of Stock

All return-oriented (post sale) refunds are issued as a store credit.

Any items which have been used (seals removed) are non-refundable.

We do not accept returns or issue refunds If:

1. If you select the incorrect product code / colour
   
2. Damaged during freight/shipping
   
3. Lost Parcels in Post
   
4. Your Sales Lag or are Slow
   
5. Minor Batch Variances are Noticed
   
6. Complaints due to the texture or application of a product that shows No merchant defect or Batch defect
   
7. If your items are near expiration due to you over purchasing to benefit from a price point.
   
8. or other reasons as notified to you by staff after inspection of your products.

Please select a Tester and a variety of mini Colour Sample Pots before you purchase full cosmetic products.