Returns

Returns - Strictly within 7 days of delivery only
Returns - Strictly within 7 days of delivery only
Returns - Strictly within 7 days of delivery only

Any item with a clients logo, stamp, sticker or label on it can not be returned for credits.

A return will only be part credited or fully credited by the issuance of a Gift Voucher of the return value.

If cosmetics are returned in with scratches or damage due to poor packing by you - you will not be granted a credit and the goods will be shipped back to you C.OD Freight. No Exceptions. Under such circumstances we reserve the right to discontinue supply to you in future.

To commence a Return:

1. Email info@mineralmakeup.com.au immediately (within 7 days of delivery) notifying them of your request.
2. If it is outside 7 days - you will not be granted a Return ID number no matter what the circumstances. No Exceptions
3. Assuming it is within 7 days from receiving your order - a return ID will be allocated to you.
4. Once items are inspected by staff and our formulation team, you will be notified if a full or partial credit voucher will be issued to you.

We will not accept a return by mail until a Return ID Code has been given to you. Please put this code on the box that is being returned.

 

Refunds & Credits

Cancellations

Submitting your online order acts as a purchase order, and is a binding document, which means products have commenced manufacturing based on this order placed by you. Therefore, we do not allow cancellations. Thankyou for your understanding and please do not place your order, until you are certain you are ready to book production.

Returns of Stock

All return-oriented (post sale) refunds are issued as a store credit. A cash refund will only be issued at the discretion of our company. Returns are not accepted if items are branded or stickered by the client. This is like having a t-shirt you have purchased, printed with your special image, and then try to return it to a department store later on. Its simply not something we can accept.

Any items which have been used (seals removed) are non-refundable.If:

1. If you select the incorrect product code / colour online
   
2. Damaged during freight/shipping
   
3. Lost Parcels in Post
   
4. You decide to discontinue a range
   
5. Minor Batch Variances are Noticed
   
6. Complaints due to the texture or application of a product that shows No merchant defect or Batch defect
   
7. If your items are near expiration due to you over purchasing to benefit from a price point.
   
8. or other reasons as notified to you by staff after inspection of your products.

Please select a Tester and a variety of mini Colour Sample Pots before you purchase full cosmetic products.